Who we are Our website address is: https://ghfloralshop.com.

Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

For our online store (WooCommerce), we also use cookies to keep track of cart contents while you’re Browse our site.

Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

What Personal Data We Collect and Why We Collect It (Online Store)

 

When you make a purchase: When you purchase products from our store, as part of the buying and selling process, we collect the personal information you provide to us such as your:

  • Name

  • Billing Address

  • Shipping Address

  • Email Address

  • Phone Number

  • Payment Information (e.g., details necessary for processing through a payment gateway, but we do not store full credit card details on our servers).

  • Information about the products you purchase (e.g., item details, quantity, price).

We use this information to:

  • Process and fulfill your orders.

  • Communicate with you about your order (e.g., order confirmations, shipping updates, pickup notifications).

  • Provide customer support related to your purchases.

  • Comply with legal obligations, such as tax requirements.

Payment Processing:

  • Data Shared: To process payments, we send your payment information (e.g., credit card number, billing address) to Square, our payment gateway provider. We do not directly store your full credit card details on our servers after the transaction is complete.

  • Purpose: This data is shared solely for the purpose of completing your purchase transaction.

  • Link to their policy: You can review the privacy policy of Square for more details on how they handle your personal data: [Insert Link to Square’s Privacy Policy Here, e.g., https://squareup.com/us/en/legal/general/privacy].

Account Creation: If you create an account on our website, we store your name, address, email, and phone number. This information is used to populate the checkout for future orders and to manage your account history.

Guest Checkout: If you checkout as a guest, we only store the information necessary to process your order and comply with legal and accounting obligations.

 

How We Use Information From Our Plugins

Product Customization (WooCommerce Product Add-Ons):

  • Data Collected: If you choose to use our Product Add-Ons (e.g., for wrapping options, basket sizes, color preferences, custom notes, or special requests), any information you input into these fields is collected.

  • Purpose: This data is essential for us to customize your ordered products precisely according to your specifications and ensure we prepare the item exactly as you requested.

Delivery and Pickup Preferences (WooCommerce Delivery & Pickup Date Time Pro):

  • Data Collected: When you select a delivery or pickup option for your order, we collect information such as your preferred delivery/pickup date, time slot, and any associated notes you provide (e.g., ‘leave with neighbor’, ‘special instructions for pickup’).

  • Purpose: This data is crucial for us to accurately schedule, manage, and fulfill your order according to your chosen preferences.

Who we share your data with

In addition to the purposes mentioned above (e.g., visitors’ IP addresses for spam detection), for our online store operations, your personal data is shared with the following third parties:

  • Payment Gateway Providers: To process your payment, we transmit necessary payment information to Square, our payment gateway provider.

  • Shipping Carriers / Delivery Personnel: For order fulfillment, your name, shipping address, and phone number are shared with our designated shipping carriers (e.g., UPS, FedEx, USPS, or our local delivery drivers) as necessary to complete your delivery.

  • Our Team Members: Our internal team members (e.g., florists, order fulfillment staff, customer service representatives) have access to the information you provide to help fulfill orders, process refunds, and provide customer support.

  • WooCommerce Delivery & Pickup Date Time Pro: The dates, times, and notes related to your delivery or pickup preferences are processed and stored by this plugin for internal order management and scheduling. This information is accessible to our team members involved in order fulfillment.

  • WooCommerce Product Add-Ons: Your custom inputs for product add-ons are stored with your order details and are accessible to our team members for product preparation.

  • Automated Spam Detection Service: Visitor comments may be checked through an automated spam detection service.


How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For online store purchases, we retain your order information (including personal data, billing, shipping, product details, and any associated delivery/pickup or customization preferences) for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements (e.g., typically for [e.g., 7 years] for tax purposes). After this period, your data will be securely deleted or anonymized.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes (e.g., order records).

Where your data is sent Visitor comments may be checked through an automated spam detection service.

Disclaimer: This revised privacy policy template provides general information based on your website’s functionalities. It is crucial to consult with a legal professional to ensure your privacy policy fully complies with all applicable privacy laws and regulations relevant to your location and target audience (e.g., GDPR, CCPA, etc.).